Contact Us

Contact details:

By phone:   

For support : 020 7420 7813   

For fundraising / general enquiries : 020 7420 7815

We are a small team so we cannot always answer the phone.  Please leave a message and we’ll get back to you as soon as possible from Monday to Friday. 

Please note that we need to prioritise responding to requests from people who need our services or who are currently fundraising.

Please see https://katiepiperfoundation.org.uk/our-services/ for how we can help.

By post:  

The Katie Piper Foundation, PO Box 334, 19-21 Crawford St, London, W1H 1PJ

 

Please note how we can and can’t help:

Staff are not trained to offer support to people in crisis.  If you are experiencing distress you can find support from the following:

In an emergency please call 999, or attend your local Accident and Emergency Department

You can find support from
Your GP
NHS choices (24/7 helpline for non urgent medical advice) 111
Samaritans (24/7 helpline offering emotional support) 116 123

Please see the Our Services section of the website for how we can help:  https://katiepiperfoundation.org.uk/our-services/

Please see Support Links https://katiepiperfoundation.org.uk/support-links-other/ for other organisations who may be able to help.

Please note that we are no longer able to provide scar advice:  However if you have contacted us for scar advice in 2017 and you have not heard back, or you are waiting for more information, please feel free to get back in touch as we may have been trying to contact you.

Messages for Katie: If your enquiry relates to Katie, rather than any of the services provided by the charity, please contact Fresh Partners:  http://www.fresh-partners.com  We are not able to respond to, or pass on, direct messages to Katie unless they relate to the services provided by the charity – please see the Our Services section of this website: https://katiepiperfoundation.org.uk/our-services/

Press and media enquries: As a small team, focused on providing direct support to our clients, we do not have a press officer.  The charity does not provide comment on news items, case studies or access to individuals to be interviewed for media content.  We also cannot share whether we are involved in supporting specific individuals due to confidentiality.

Research projects:  We are not able to assist with school projects.  We will do our best to help where possible with other projects which are relevant to the services we provide, but if you do not hear back from us, please presume that we are unable to assist.  This is because we need to focus on providing direct support to individuals.

Thank you for your understanding.  

Contact Form:

If you complete the contact form below, we will reply to you by email and send you a link to a secure email system. Please make sure that you enter your email address correctly, otherwise we will not be able to reply to you. If you would prefer to hear back from us by phone, please let us know and provide your phone number. If you do not want to hear back from us please say this in Your message.

After you complete the form and press Send, you will see a page saying Thank You and giving some support links.

Often our email replies go into junk mail  please check your junk mail folder.

If you are contacting us regarding our services and you don’t hear back from us within a week, please do get back in touch as we may be trying to contact you: https://katiepiperfoundation.org.uk/our-services/

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us†by this encrypted form or by email; any transmission is at your own risk. For more information, please see https://katiepiperfoundation.org.uk/privacy-policy/.

Nothing that you tell us will be shared with any other organisation or individual outside The Katie Piper Foundation unless the charity has asked for and received your consent, written or oral.  An exception will be made in the rare circumstances where there is concern about a potentially serious risk to yourself or another individual.  

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