Contact Us

Survivor Support Line: 0300 365 0055

If you are an adult survivor of burns or a friend, family member or carer please call us on 0300 365 0055.  We’re open from 9am to 5pm Monday to Friday. We are a small team and will try our best to answer your call.  If we aren’t able to do that, please leave a message and we’ll get back to you as soon as possible.

If you are an NHS caregiver, or you are supporting a survivor with an insurance claim, you are so welcome to call the above number. You can hear more about how we can help, get advice from us, or give us your thoughts on how we can help you to help survivors.

For fundraising and media enquiries call, text or WhatsApp* 07852 741 531.

By post:  

The Katie Piper Foundation, PO Box 334, 19-21 Crawford St, London, W1H 1PJ


Please note how we can and can’t help:

Staff are not trained to offer support to people in crisis.  If you are experiencing distress you can find support from the following:

In an emergency please call 999, or attend your local Accident and Emergency Department

You can find support from
Your GP
NHS choices (24/7 helpline for non urgent medical advice) 111
Samaritans (24/7 helpline offering emotional support) 116 123

Please see the Our Services section of the website for how we can help:

Please see Support Links for other organisations who may be able to help.

Messages for Katie:

How can I get in touch with Katie?

To get in touch with Katie for anything that’s not related to the charity’s work with adults with burns and scars, please email

Press and media enquries: As a small team, focused on providing direct support to our clients, we do not have a press officer.  The charity does not provide comment on news items, case studies or access to individuals to be interviewed for media content.  We also cannot share whether we are involved in supporting specific individuals due to confidentiality.

Research projects:  We are not able to assist with school projects.  We will do our best to help where possible with other projects which are relevant to the services we provide, but if you do not hear back from us, please presume that we are unable to assist.  This is because we need to focus on providing direct support to individuals.

Thank you for your understanding.  

Contact Form:

If you complete the contact form below, we will reply to you by email and may send you a link to a secure email system. Please make sure that you enter your email address correctly, otherwise we will not be able to reply to you. If you would prefer to hear back from us by phone, please let us know and provide your phone number. If you do not want to hear back from us please say this in Your message.

After you complete the form and press Send, you will see a page saying Thank You and giving some support links.

If you are under 16, you will need to get a parent or guardian to complete this form for you.

Often our email replies go into junk mail please check your junk mail folder.

If you are contacting us regarding our services and you don’t hear back from us within a week, please do get back in touch as we may be trying to contact you:

We take the privacy of the information in this form very seriously. When you provide your information to The Katie Piper Foundation we will use your information to contact you about our services and may hold a record about you if you need our services, you fundraise for us or for other purposes. Please see our Privacy Notice for further details of how the information collected in this form will be used by us.

Nothing that you tell us will be shared with any other organisation or individual outside The Katie Piper Foundation unless the charity has asked for and received your consent, written or oral.  An exception will be made in the rare circumstances where there is concern about a potentially serious risk to yourself or another individual. 


*WhatsApp is a third-party service and The Katie Piper Foundation cannot accept liability for data held by WhatsApp or breaches of that data. Security of data cannot be guaranteed in messages you send to us through WhatsApp

You can also read WhatsApp’s privacy policy and terms of service at