Contact Us

If you have any queries please choose the relevant contact below.

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You can also get in touch via our contact form:

Complete the contact form below.

Please make sure that you enter your email address correctly.

If you would prefer to hear back from us by phone, please let us know and provide your phone number

Complete the form

After you complete the form and press Submit, you will see a page saying Thank You and giving some support links.

If you are under 16, you will need to get a parent or guardian to complete this form for you.

Often our email replies go into junk mail please check your junk mail folder.

If you are contacting us regarding our services and you don’t hear back from us within a week, please do get back in touch as we may be trying to contact you:

If you are an NHS caregiver, or you are supporting a survivor with an insurance claim, you are so welcome to call the above number (0300 365 0055 ). You can hear more about how we can help, get advice from us, or give us your thoughts on how we can help you to help survivors

Survivor Support Line: 0300 365 0055

If you are an adult survivor of burns or a friend, family member, or carer please contact us between 9am and 5pm on 0300 365 0055.  Please leave a message if your call isn’t answered.

In an emergency, please call 999, or attend your local Accident and Emergency Department

You can also find support from

  • Your GP
  • NHS choices (24/7 helpline for non urgent medical advice) 111
  • Samaritans (24/7 helpline offering emotional support) 116 123

General Survivor Enquiries

Fundraising, Media, and other inquiries

For fundraising and media inquiries

  • Email:
  • Call, text or WhatsApp*: 07852 741 531
  • By post: The Kate Piper Foundation, 9-10 Carlos Place, London, W1K3AT

Please note that we are unable to support research projects.

Get in touch with Katie

To get in touch with Katie for anything that’s not related to the charity’s work with adults with burns and scars, please email

We take the privacy of the information in this form very seriously. When you provide your information to The Katie Piper Foundation, we will use your information to contact you about our services and may hold a record about you if you need our services, you fundraise for us or for other purposes. Please see our Privacy Notice for further details of how the information collected in this form will be used by us.

Nothing that you tell us will be shared with any other organisation or individual outside The Katie Piper Foundation unless the charity has asked for and received your consent, written or oral.  An exception will be made in the rare circumstances where there is concern about a potentially serious risk to yourself or another individual. 

*WhatsApp is a third-party service and The Katie Piper Foundation cannot accept liability for data held by WhatsApp or breaches of that data. Security of data cannot be guaranteed in messages you send to us through WhatsApp

You can also read WhatsApp’s privacy policy and terms of service at