Contact Us

Regrettably we are unable to respond to media enquiries at this time as our small team must focus on supporting burn survivors.

Please see an open letter from Katie Piper regarding acid attacks published in the SAGE journal Burns, Scars and Healing

If you are sending any sensitive or personal information please use the contact form to the right.   This contact form is encrypted.

By email:

General Correspondence:

Please note: If you send an email you will receive an initial automatic email reply with contact details of other organisations which can also provide support.

By phone:

For support : 020 7420 7813
For fundraising / general enquiries : 020 7420 7815

By post:

The Katie Piper Foundation
PO Box 334 19-21 Crawford St, London, W1H 1PJ

We need to prioritise replying to people with burns and scars who are living in the UK.  If you don’t hear back from us within a week, please do get back in touch as we may be trying to contact you.  

If you do not have burns or scars and / or you are living outside of the UK, it may take us some time to reply to you – thank you for bearing with us.  

We are always very happy to hear from everyone – but we are not able to provide:

  • Specific advice on individual cases.
  • Advice on specific creams or products
  • Advice on acne scars or non-scarring skin conditions (e.g. eczema or vitiligo).
  • Access to, or funding for, surgery or scar treatments.
  • Access to medical tattooing for scar camouflage.

We are very limited in the advice we can provide to people living outside the UK.

If it’s an emergency call 999.  

See Support Links for other organisations who may be able to help.

We look forward to hearing from you.


If you complete the form below we will reply to you by email. Please make sure that you enter your email address correctly, otherwise we will not be able to reply to you.  If you would prefer to hear back from us by phone, please let us know and provide your phone number.  If you do not want to hear back from us please say this in Your message.

After you complete the form and press Send, you will see a page saying Thank You and giving some support links.  

Often our email replies go into junk mail — please check your junk mail folder.    You can add the email address to your Email Safe Senders List, Address Book or Contact List to try to avoid our email replies going into your junk mail.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us by this encrypted form or by email; any transmission is at your own risk. For more information, please see .

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